Generally services can be provided to meet the needs of the client, often within a 48-hour period and possibly sooner, if necessary. We are very responsive to your needs and we understand that it is not always possible to predict when care will be needed. Since we always try to match the caregiver to the client from a personality standpoint, the more notice we have, the better a job we can do for you. For non-emergency situations, we prefer one week of lead time to ensure we can provide the best caregiver for the job.

Because all services and schedules are tailored to the needs of the client, the cost of service for each client is determined at the initial consultation meeting, when we meet with the client and/or the client’s family to determine the appropriate level of care. There is no charge for the consultation visit. 

A live-in situation can be a good option for clients who need the security of having someone with their loved one at all times. A live-in companion works directly with the client 8-10 hours per day, has free time to themselves in the evening (but remains in the residence), and sleeps at night, but is expected to get up and help with bathroom needs up to twice during the night. Typically, the live-in rate is less than the cost of hourly around-the-clock care. Live-in care can be a viable alternative for families that need someone around continuously, but do not need around-the-clock care. Shepherd’s Staff In-home Care does not offer live-in care at this time, but we would be happy to refer you to other companies that provide this service.

Outwardly, it is often cheaper to hire an independent caregiver from an ad or even from an employment agency, but ultimately it could be the most expensive decision you have ever made. While there are many good, independent caregivers, there are also risks involved. First of all, this person will probably not be bonded should any of your valuables turn up missing. They will also likely not be insured for liability within your home so if the caregiver is injured while in your employ, you would be liable for medical care and any disability.

Furthermore, if the person is not reporting their income, you may be held liable for payroll taxes by the government. As well, you could be liable for unemployment benefits should you ever discontinue your relationship with that caregiver.

In addition to all this, you would have the responsibility of finding a replacement if the caregiver gets sick or otherwise cannot be there for you.

And finally, there is no guarantee that they are properly trained to provide professional, trustworthy service to you or your loved one. At Shepherd’s Staff In-home Care, caregivers receive six hours of initial training and regular ongoing training as part of their employment with us.

Absolutely! They are all experienced and receive additional training upon being hired. We have excellent caregivers and Certified Companion Aides who truly have a passion for providing care and they are OUR employees, thoroughly interviewed, screened and background/referenced checked (county, state, and national), trained and oriented, bonded and insured. Many of our caregivers are Certified Nursing Assistants as well. In addition, we look for caregivers who have had the life experiences of raising their own children as well as caring for their parents or grandparents at some point in the past. We feel that these experiences are invaluable and one of our guiding philosophies is that we do not hire anyone who we wouldn’t have felt comfortable placing with our own parents.

All of our caregivers receive continuous mandatory training using a comprehensive, nationally recognized, on-line training program specifically tailored for in-home caregivers. The topics covered range from basic skills to infection prevention and control, to bathing, personal grooming, as well as the body mechanics of lifting. We also have certificate training available for all caregivers doing hospice service and specialized training in dementia care. We augment the on-line training with on-site, hands-on training for many specialized skills.

Shepherd’s Staff In-home Care makes every effort to send the caregiver with whom you are familiar. If your regular caregiver is unable to work a scheduled shift due to illness or some other emergency, we will provide a suitable substitute. Naturally, we will keep you informed of any changes.

Our goal is to establish a long-term match between client and caregiver, and to keep the same caregiver with a client as long as the client is satisfied. This is based upon our experience that developing a strong rapport and trust with your caregiver is a vital component to a successful home care experience. In short, we want to avoid a “revolving door” of caregivers. However, for very practical reasons, this is dependent on the level and frequency of service. We always want to have at least one back-up caregiver that you know. In the case of 24-hour care, there may be as many as four or five caregivers needed to cover daily and weekend shifts. For your protection, our caregivers must be fresh, rested, and healthy.

Shepherd’s Staff In-home Care has achieved an excellent reputation as a top-quality caregiver service, and since 2015 we have received the distinguished Best of Home Care Leader in Excellence Award. Our growth has been due primarily to word-of-mouth referrals from satisfied clients and their families. We remain in close contact with our clients, families and caregivers to ensure your satisfaction with all aspects of your care. We are celebrating our 13^th year of serving the community and are proud to be known as a responsive, compassionate and flexible home care provider. We take pride in having the finest, best trained, and most responsible caregivers in the industry.

We serve Frederick, Carroll, Washington, and  Montgomery Counties.

Yes. Shepherd’s Staff In-home Care provides can provide services in nursing homes, hospitals, rehabilitation centers, assisted living facilities and other settings.

No. All caregivers are employees of Shepherd’s Staff In-home Care

No. Shepherd’s Staff In-home Care is a private-pay caregiver service. Medicare, Medicaid or other health insurance plans do not cover in-home care, since our duties are non-medical.

In most cases, Long Term Care Insurance does reimburse for our services. We will be happy to work with you to determine the eligibility requirements of your particular insurance company.

Yes. Shepherd’s Staff In-home Care conducts an initial needs consultation in order to get to know you and see how you like things done in your home. Information regarding your health issues, the services you require, and your emergency contacts will be obtained at this time. We refer to this initial visit as a consultation because we are interested in providing you as many of the alternative options as possible so you can choose what is best for you or your loved one.

Shepherd’s Staff In-home Care has a service agreement that must be signed prior to beginning services. This agreement can be terminated, for any reason, with two weeks’ notice; however, this requirement will be waived in the event of an emergency, if the client’s needs change, or if we are unable to meet the client’s needs.

Yes. Simply call our office with any changes you would like to make prior to 48-hours before the shift. Our philosophy is to make the schedule work for the family. You come first — your needs, your requests, your schedule. We will do everything possible to make sure the schedule you want is the schedule you get. In addition, we will make periodic reassessments to determine if the level of care should be increased, reduced, or stay the same. We will then discuss our recommendations with the client and the family to determine the best course of action.

Yes. Shepherd’s Staff In-home Care provides access to an on-call supervisor 24-hours a day, 7 days a week.

You choose the hours you need. We provide as little as one hour per week or up to 24/7 live-in coverage.

Invoices are emailed weekly, bi-weekly, or monthly to the client or client representative. Clients may pay by ACH, (direct debit from a bank account), credit card, or direct pay from Long Term Care Insurance.

Yes. Our caregivers can drive to doctors’ appointments, senior centers, or any other place. If driving your vehicle, there is no extra charge to your hourly or daily rate. If the caregiver is required to drive his or her own vehicle, you are billed a standard per-mileage rate.

We provide gloves, masks, and hand sanitizer for all employees. We will provide additional protection, such as face masks, booties, and protective gowns, when the situation warrants it.

We do not have minimum hours. Whether you need care once every other week or 24-hour a day, seven days a week, we will be happy to help you. Visits that are less than four hours in duration will cost somewhat more per hour. One-hour visits can be arranged, but these do require a substantially higher rate.

If your caregiver becomes ill or has another last-minute conflict, we will notify you as soon as possible and provide an alternate caregiver. You also have the option of cancelling a visit if your regular caregiver is not available.